Account/Billing
Questions about plan access or purchase status.
Support
Support is handled inside the CueReady AI app through Settings -> Support, or by email at maeserbern@gmail.com.
Support Categories
Crashes
Report a crash or technical issue.
Data Requests
Request data export or deletion.
Feature Request
Suggest improvements for future versions.
IP Complaint
Submit copyright or intellectual property complaints.
Login/Access
Get help accessing app features.
Live Mode Testing
Use Settings -> Diagnostics inside the app before a real interview.
Response Target
We aim to reply within 48 hours on business days, Monday through Friday, 9am to 5pm CST, excluding holidays. This response target is not guaranteed.
CueReady AI may occasionally be unavailable due to maintenance or outages. Continuous availability is not guaranteed.
The app includes Settings -> Diagnostics for checking backend readiness, question detection, profile readiness, and answer generation.
Email support is available at maeserbern@gmail.com. No phone or social media support is offered.
Refunds
iOS refunds are managed by Apple at reportaproblem.apple.com. Android refunds are managed by Google Play. CueReady AI cannot process refunds directly.